Terms & Conditions

Welcome to The Clothing Rack. These Terms & Conditions govern your access to and use of our website and the purchase of products from us.

By accessing our website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Our Website

The Clothing Rack is an online clothing store offering fashion and ethnic wear, including ready-to-wear, made-to-order and customized outfits.

We reserve the right to update, modify or discontinue any product, service, feature or content on our website at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizes and other information displayed on our website are accurate.

However:

• Actual colors may vary slightly depending on your device or screen settings.
• Minor variations in fabric, embroidery, print, texture or finishing may occur.
• Handmade or customized products may have slight variations.
• Product images are for representation purposes and may not always reflect the exact appearance of the final product.

Such minor variations shall not necessarily be considered a product defect.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you regarding the available options. If we are unable to fulfill the order, we may cancel the affected order and provide an applicable refund.

We reserve the right to limit the quantity of products that may be purchased by a customer.

4. Pricing

All product prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, in the event of an obvious pricing or technical error, we reserve the right to correct the error and, where necessary, cancel the affected order.

Any applicable taxes, shipping charges or other charges will be displayed during the checkout process where applicable.

5. Placing an Order

When you place an order through our website, you agree to provide accurate and complete information, including:

• Name
• Email address
• Contact number
• Billing address
• Shipping address
• Product details
• Size and customization requirements, where applicable

You are responsible for ensuring that the information provided during checkout is correct.

The Clothing Rack will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Order Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or other available communication channels.

An order confirmation does not necessarily guarantee that the order will be fulfilled if the product becomes unavailable or an issue occurs with the order.

We reserve the right to cancel an order in exceptional circumstances, including product unavailability, suspected fraudulent activity, incorrect pricing or technical errors.

7. Payment

Orders must be paid using the payment methods available on our website at the time of purchase.

Payments may be processed through third-party payment gateways.

The Clothing Rack does not store complete payment card or banking credentials on its own servers.

If a payment is successfully deducted but the order is not confirmed, please contact our customer support team with the relevant transaction details.

8. Customized & Made-to-Order Products

Certain products may be made-to-order or customized according to customer-provided measurements, sizes or requirements.

For customized products:

• Customers are responsible for providing accurate measurements and customization details.
• Production may begin after the order and required details are confirmed.
• Customized or personalized products may not be eligible for cancellation, return, exchange or refund except where specifically permitted under our Return & Exchange Policy or where the product is defective or incorrect due to an error on our part.
• Minor variations in customized products may occur due to the nature of the manufacturing process.

Customers should carefully review all customization details before confirming their order.

9. Order Cancellation

Once an order has been confirmed and processing or production has started, cancellation may not be possible, particularly for customized or made-to-order products.

If cancellation is permitted, applicable conditions or charges may apply.

Please refer to our Return & Exchange Policy for further information.

10. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated at the time of purchase.

Delivery times may vary depending on:

• Product availability
• Customization requirements
• Shipping location
• Courier service
• Weather conditions
• Public holidays
• Unforeseen logistical circumstances

Once an order has been handed over to the courier, delivery may be subject to the courier company's terms and timelines.

The Clothing Rack shall not be responsible for delays caused by circumstances beyond our reasonable control.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned or delivery fails because of an incorrect address, incomplete address, incorrect phone number, refusal to accept the package or repeated delivery failure, additional shipping charges may apply for re-delivery.

12. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Customers should review the policy before placing an order.

Products may need to meet specific conditions to qualify for an exchange, including being unused, unworn and returned with original tags and packaging.

Customized, personalized or made-to-order products may have additional restrictions.

13. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, you must contact us within the applicable timeframe mentioned in our Return & Exchange Policy.

We may request photographs, videos, order details or other information to verify the issue.

If the issue is confirmed to be due to an error from our side, we will provide an appropriate resolution in accordance with our Return & Exchange Policy.

14. Promotions & Discounts

From time to time, we may offer discounts, promotional codes, sales or special offers.

Promotional offers:

• May have specific validity periods.
• May be subject to product or order restrictions.
• May not be combined with other offers unless specifically stated.
• May not be applicable to certain products.

We reserve the right to modify or withdraw promotional offers at any time.

15. Intellectual Property

All content available on the website, including but not limited to:

• Product photographs
• Logos
• Brand name
• Graphics
• Text
• Designs
• Videos
• Website layout
• Product descriptions

is owned by or licensed to The Clothing Rack unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell or commercially use any website content without our prior written permission.

16. Prohibited Use

You agree not to use our website:

• For any unlawful or fraudulent purpose.
• To interfere with the operation or security of the website.
• To attempt unauthorized access to our systems.
• To introduce viruses, malware or harmful code.
• To copy or misuse website content.
• To collect personal information of other users without authorization.
• To engage in activities that may damage our website, business or reputation.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

17. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, communication platforms and other service providers.

Your use of such services may also be subject to the terms and policies of the respective third-party providers.

We are not responsible for the independent policies or practices of third-party service providers.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption.
• Free from technical errors.
• Free from viruses or other harmful components.
• Compatible with every device or browser.

Website functionality may occasionally be affected by maintenance, updates, technical issues or circumstances beyond our control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, The Clothing Rack shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products, except where such liability cannot legally be excluded.

Our liability relating to a particular order shall generally be limited to the amount paid by the customer for that order, subject to applicable law.

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

21. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time.

Changes will become effective when the updated Terms & Conditions are published on this page.

You are responsible for reviewing this page periodically to stay informed about any changes.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

23. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

The Clothing Rack

Email: [email protected],support @theclothingrack.in

Phone: +919118599969,+918960216219

Address: B-1/23 Sector -H Aliganj Lucknow-226024

By accessing or using The Clothing Rack website, you acknowledge that you have read, understood and agreed to these Terms & Conditions.