Privacy Policy

At The Clothing Rack, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, browse our products, place an order, contact us, or use any of our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order with us, we may collect information that you voluntarily provide, including:

  • Full Name: The Clothing Rack
  • Email Address: B-1/23 Sector -H Aliganj Lucknow-226024
  • Phone Number: +919118599969, +918960216219
  • Billing Address.
  • Shipping Address.
  • Order Details.
  • Product, size, color and customization preferences.
  • Height and body measurements where required for customized outfits.
  • Information provided when contacting our customer support team.
  • Reviews, feedback or other information submitted by you.

We may also automatically collect certain technical information when you browse our website, such as:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Pages visited.
  • Website usage information.
  • Date and time of access.
  • Referring website or source.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

  • To process and fulfill your orders.
  • To confirm and manage your purchases.
  • To arrange shipping and delivery.
  • To provide customized or made-to-order outfits according to your requirements.
  • To communicate with you regarding your order.
  • To respond to your questions and customer service requests.
  • To process returns, exchanges or other service-related requests.
  • To improve our products, website and customer experience.
  • To prevent fraudulent or unauthorized transactions.
  • To maintain business and transaction records.
  • To send promotional offers, product updates and other marketing communications where permitted.
  • To comply with applicable laws and legal obligations.

3. Payment Information

When you make a payment through our website, your payment may be processed through third-party payment gateway providers.

We do not intentionally store your complete credit card, debit card, banking or other sensitive payment credentials on our website servers.

Payment information is processed by the relevant payment service provider according to its own terms, privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

  • Remember products added to your shopping cart.
  • Maintain your shopping session.
  • Remember certain preferences.
  • Understand how visitors use our website.
  • Improve website performance and functionality.
  • Analyse website traffic.
  • Support marketing and advertising activities where applicable.

You can disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect some features of the website.

5. Sharing of Personal Information

We do not sell, rent or trade your personal information for monetary gain.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Payment gateway providers.
  • Shipping and courier partners.
  • Website hosting and technical service providers.
  • Website analytics providers.
  • Email or communication service providers.
  • Customer support service providers.

We only share information that is reasonably necessary for these services.

We may also disclose information if required by law, court order, government authority, or where necessary to protect our legal rights, customers, website or business.

6. Order & Customization Information

Some of our products are made-to-order and can be customized according to the customer’s requirements.

For such orders, we may collect information such as:

  • Customer measurements.
  • Height.
  • Size requirements.
  • Color preferences.
  • Customization instructions.
  • Design or fitting requirements.

This information is used solely for processing and preparing your order and providing the requested customization.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment services or other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take appropriate precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as reasonably necessary for legitimate business purposes, including:

  • Processing and fulfilling orders.
  • Maintaining transaction records.
  • Providing customer support.
  • Handling disputes.
  • Preventing fraud.
  • Meeting accounting, legal and regulatory requirements.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

10. Marketing Communications

With your consent, we may use your contact information to send you information about:

  • New collections.
  • New product launches.
  • Special offers.
  • Discounts.
  • Promotional campaigns.
  • Other updates from The Clothing Rack.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential communications relating to your orders, payments, deliveries or customer service requests.

11. Customer Reviews and Comments

If you submit a product review, testimonial, comment or other publicly visible content on our website, the information you choose to submit may be visible to other visitors.

Please avoid submitting sensitive or confidential personal information in publicly accessible areas of the website.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children for the purpose of making independent purchases without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of certain personal information.
  • Withdraw consent where applicable.
  • Opt out of promotional communications.
  • Ask questions about how your personal information is being used.

To exercise any applicable privacy rights, please contact us using the contact details provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any changes will be posted on this page with an updated Last Updated date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

The Clothing Rack
Email: [email protected],support @theclothingrack.in
Phone:+919118599969,+918960216219
Address: B-1/23 Sector -H Aliganj Lucknow-226024

By using The Clothing Rack website, you acknowledge that you have read and understood this Privacy Policy.